Providing good customer service

[Youlovejordan]

I agree, providing good customer service is more than just smiling and being polite. You should be helpful and almost psychic to know what the customer wants before they even ask you for it. It's also about being reliable and problem solving.

[mimi8zm]

Very true. I have left many a store just because the store personnel were hovering over me while I browse through the store. It would be nice to be given some space but also have the assurance that if I do need help, I can get it immediately.

[artifactsofmars]

That is the basic type of thing that were were taught at my last job. I always hated pressuring them to buy all these charity things though. We would sell hearts, balloons and all sorts of things that were actually just stiff paper, and the customer got to have their names up on the wall for a while and got coupons to spend, on our store products of course.

[rollybooz]

Really good points being raised here! I particularly agree with giving customers their own space and privacy while letting them know that you are on hand to provide assistance should they need it. Many business fail in this aspect where you'll either have a salesperson following you the whole way staring at whatever you're looking at even if you told them you're alright alone or you'll have no one around to get help from, both of which are equally frustrating! Having friendly staff is also very important. Who would want to be served by someone who looked as if they got off the wrong side of the bed? Anyway to add on, I feel that customer service goes beyond just having a great in-store experience. After sales care is also very important where customers should be able to receive adequate support for any queries or difficulties they should face with something they bought. For some businesses, after sales care is virtually non-existent which really frustrates customers since they often get turned away with no where else to get help from. I feel that this is one area many businesses should be looking into and improving on.

[Imoverthere]

The customer service is the face of a company towards their customers, there are many social attributes that goes with this, as well as professional attributes along with it. For starters, customer service shouldn't always be in the face of their customers, nor should they be distant. They need to communicate with each other so that there will be no confusion or frustration, because nothing bothers a customer more than that. Of course these are all points made already, but I repeat it because it is in fact one of the biggest things for relationship. A bad face will only hurt the relationship.

[oliviasidle]

According to me , LISTENING ATTENTIVELY...listen to the customer's issue so you can provide the best resolution. listen to what your customers have to say so you can VERIFY the exact reason your customer is calling about.

[Isabellas2007]

This is very true! I had one pet store I used to shop at all the time and it was a terrible experience! I felt like one of the workers was literally stalking me in the store because he was always behind me while I was shopping. He was a total creep to and made me worried to the point I would not even let my kids out of my site.

[oliviasidle]

Good customer service is all about bringing customers back.

[Victor Leigh]

Good customer service is all about bringing customers back.

Correct. To be exact, good customer service is giving your customers a very good reason to come back and keep on coming back for more of the good service. Repeat customers are the driving force behind the growth of any business.